Booking Info

Rent Information:
Apartment rates are always quoted in U.S. dollars and are subject to change in the case of currency fluctuation (Sterling Pound for London, Euro for all other cities) or changes in tariff. The credit card issuing bank may also impose a surcharge of up to 4%. Service charges, taxes and all other additional charges by the apartment, are normally included in the rates however some may have additional utility charges which are specified in the property’s description and on your confirmation form.

Booking Procedures:
All apartments have different policies and most information can be found on the apartment listing on our website, as well as on the confirmation which will be forwarded to you. Be sure to read all restrictions associated with the property before booking that particular apartment. Once payment has been made with your credit card, it is considered a firm booking.

Deposit Requirements:
All apartments have different deposit requirements, and details can be found on the apartment listing on our website. Deposits and prepayments must be received by the date indicated or accommodations will be automatically released. In addition to these payments, it is normal procedure to leave an imprint of your credit card as deposit against breakage, telephone charges and miscellaneous incidentals.

Final Payment:
The remaining cost of the rental (total less deposit) will be requested up to six weeks prior to arrival, depending on the property. If you are making your initial reservation request within those dates, the entire amount of the rental may be placed on the credit card at the initial time of booking.

Arrival/Departure Times:
Unless provisions have been made for pre-registration at additional expense, normal check-in hours are usually between 1:00 and 3:00 P.M.; the exact time is noted on your property description. In most cases, the property will allow you to leave your luggage until accommodation is available. Check-out time is normally 10:00 A.M. unless otherwise indicated on the property description sheet or unless alternate arrangements have been made with the property.

Key Collection:
Key collection varies from apartment to apartment. Regent Suites can usually arrange for a car to pick you up from the airport and in most cases the driver would then have the keys to your apartment. It is important that we have your flight arrival details so we know where to either send the car or how to arrange the key collection if you do not have a car picking you up. Some of our apartments have reception where you may collect the keys. Quite often the keys will be with the apartment manager who will need your flight arrival times in order to arrange to meet you.

Dissatisfaction with Accommodations:
It is extremely important to give all your travel requirements to Regent Suites BEFORE making actual reservations – to ensure that you receive exactly what you want. Please note that guests who book an economy apartment cannot realistically expect a superior grade apartment. Be sure to ask all questions regarding amenities BEFORE booking your reservation.

However, if you arrive at your accommodations and find that the apartment is not as it was represented (for example, it is a Studio and not the One-Bedroom you reserved, or it lacks electricity, heat or any other promised service), call the local contact (concierge, management staff, or office) and they will do all possible to get you moved to another apartment in the building, or have the problem remedied immediately. If this does not yield satisfactory results, contact Regent Suites immediately. In outstanding circumstances, if we cannot fix the problem to your satisfaction in the accommodation booked, we will move you to another apartment ASAP or provide a full refund. Please remember that we cannot do anything unless we are alerted to a problem. Guests who complete a stay at an apartment that lacked necessary services without notifying management cannot expect a refund after the fact—especially since we most likely could have fixed the problem early in the clients’ stay.

Amendment:
Though it is unlikely that any changes to confirmed arrangements will be made, it does rarely happen and we will advise you at the earliest possible date. If we are unable to provide you with the apartment you have booked, we may transfer you to a similar or nicer apartment at no additional cost. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid in full.

Cancellations/No Shows:
If you need to cancel, contact our office directly and we will cancel the reservation on your behalf. All fees and restrictions associated with the individual property will be applied, so we strongly suggest that all travelers take out Trip Cancellation Insurance to protect their investment, which generally runs 4 to 6 % of the cost of the rental. Very helpful information on travel insurance can be found on the following website: Travel Insurance

Liability Disclaimer:
THE INFORMATION, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, REGENT SUITES DOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO, THE APARTMENT PHOTOGRAPHS, APARTMENT PROPERTY DESCRIPTIONS, AND LISTS OF APARTMENT PROPERTY AMENITIES DISPLAYED ON THIS WEBSITE, MUCH OF WHICH INFORMATION IS PROVIDED BY THE APARTMENTS THEMSELVES. APARTMENT RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED ONLY AS GENERAL GUIDELINES, AND REGENT SUITES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN AS REGENT SUITES MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.

REGENT SUITES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY REGENT SUITES. ALL SUCH INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. REGENT SUITES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE APARTMENTS PROVIDING ACCOMMODATIONS FOR REGENT SUITES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF REGENT SUITES AND REGENT SUITES IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. REGENT SUITES HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND OUR DIRECT CONTROL, AND HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

You agree to defend and indemnify Regent Suites and any of its officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by you or on your behalf in excess of the liability described above; or by third parties as a result of your breach of this agreement or the documents referenced herein; or your violation of any law or the rights of a third party.

If these terms and conditions are acceptable and you would like to make a reservation, please use our SECURED ONLINE RESERVATION FORM or phone us at toll free 1.800.513.0010 (or +1.626.289.0010 if outside U.S.|Canada).